Billing
Pay your
bill.
Two ways, both on M-Pesa. One takes about fifteen seconds and the other works from any phone, even a friend’s.
01 — The easy way
Pay from your account page.
The amount is already filled in, so there is nothing to type and nothing to get wrong. The prompt arrives on the phone number we hold for you.
- 01Open My account and sign in with your account number or phone.
- 02Your balance and status are at the top. Tap Pay with M-Pesa.
- 03An M-Pesa prompt appears: “Pay Paplink KES 2,800”. Enter your PIN.
- 04The page refreshes to Active and the receipt arrives by SMS. Nothing else to do.
No password? Call 0759 695 025 and we will reset it after confirming your account number and ID.
Or pay manually
| M-Pesa Paybill | to confirm |
| Account number | Your PL- number |
| Amount | As invoiced |
The Paybill number is printed on every invoice and sent with your first SMS. If you are paying for someone else, use their PL- number as the account, not your phone number.
02 — What you will see
Three states, no surprises.
Your account page says the same thing the invoice does. If it says Active, nothing is owed. If it says suspended, the page shows exactly what to pay to come back.
Paid to 12 Nov 2026. Shows your plan, speed and last payment. The Pay button stays visible so you can renew early.
An amber strip above the balance: “Your plan ends 2 Nov. Renew to stay connected.” Still no fee, still connected.
Two months unpaid. Shows the arrears, says service resumes on payment, and only here does the KES 300 reconnection appear.
Illustration of the account page. Your own balance, dates and plan appear after sign-in.
03 — If it does not show
Paid, but still suspended?
Almost always a reference number typed slightly wrong, or a payment made to the old number. Here is the order to check things in.
Do not pay twice. Send us the M-Pesa code first and we will trace it. A duplicate payment is refunded, but it takes longer than finding the first one.
- 01Wait five minutes. The confirmation callback can lag behind the SMS.
- 02Check the M-Pesa message: was the account number your PL- number, with no spaces?
- 03Send the M-Pesa code to 0759 695 025 on WhatsApp. We match it against the account.
- 04Still nothing after a working day? Call and ask for the payment to be traced by hand.
04 — Billing questions
Money, answered plainly.
Anything else, call 0759 695 025. Billing questions are best answered by a person looking at the account.
Can I pay two months at once?
Yes. Pay the total, or pay twice, and the account extends by the number of months covered. The receipt shows the new end date.
Can I change my billing date?
Ask before the next invoice. We move the date once, free, and the part-month is pro-rated so you are not charged twice for the same days.
What if I pay after the due date?
Nothing is added. There is no late fee and no penalty, and the service stays on. We send a reminder; that is all.
When is the KES 300 charged?
Only when two consecutive monthly payments are unpaid and the service has been suspended. Paying the arrears and the reconnection fee restores the connection, usually the same day.
Do I get a refund if I leave mid-month?
The deposit is returned within 30 days of getting the equipment back in good order. Monthly fees are paid in advance and are not pro-rated for a part month, except where we change the tariff.
Payment stuck? Send us the code.
WhatsApp the M-Pesa message to 0759 695 025 and we will match it to your account by hand.