My account
Sign-in is
not open yet.
The self-service account page is not live, so there is nothing here to log in to. The desk that installed your line still answers balance and billing questions directly, and it does not need a password.
Every day, 8am–9pm. Have your account number or the phone on the account ready.
01 — What you can do today
Four things, one phone call.
None of it requires an account page, a password or an app. If a change is not possible we will say so on the call rather than after the fact.
Keep your receipt. M-Pesa sends one by SMS for every payment. It is the fastest way to settle any query about what you paid.
- 01Check your balance. Ring the number above; we read the balance and the next due date from your account.
- 02Change your package. Up or down, from the next billing month. No fee, and no new contract.
- 03Query a bill. Use the complaint form if you want it in writing with a reference.
- 04Pay. M-Pesa Paybill or the account page once it opens — the pay page has the steps.
02 — When it opens
This address becomes the account page.
Sign-in, balance, invoices and a payment button will sit here, on the same /portal address you already have saved, so no link you were given will break. Until then, treat a message from any other address claiming to be Paplink online banking as a scam: we will never ask for your M-Pesa PIN, by phone, SMS or on a web page.